Culture Interviews to “Secret Shop” Your Organizational Health
Avoid unnecessary turnover, promote higher levels of productivity, and boost employee satisfaction. MindGoal’s “Secret Shopping” culture interviews provide you with anonymous employee feedback and help you better understand your workforce.
The Process
- Once you have connected with a MindGoal representative, our coordinators will take it from there.
- MindGoal coordinates all meetings with selected team members from your company.
- MindGoal will collect responses from each employee anonymously.
- MindGoal will present the feedback to you highlighting your top 3 pain points.
- MindGoal will recommend ways to improve your employees’ experience based on their feedback.
The Results
- Reduced Turnover Costs: Addressing feedback can lower turnover rates and associated costs. SHRM estimates that replacing an employee can cost between 50-60% of their annual salary.
- Increased Employee Engagement: Anonymity in feedback collection can lead to more honest responses, boosting engagement. According to Gallup, engaged employees are 59% less likely to seek a new job in the next 12 months.
- Increased Innovation: Valuing employee input fosters a culture of innovation. Deloitte‘s Global Human Capital Trends report shows that organizations with inclusive teams outperform their peers by 80% in team-based assessments.
- Improved Customer Satisfaction: Happier employees lead to better customer experiences. Harvard Business Review reports that companies with highly engaged employees have a 10% higher customer satisfaction rate.
- Positive Employer Brand: Actively seeking and acting on feedback can enhance the company’s reputation as an employer. Glassdoor research indicates that a strong employer brand can reduce cost per hire by 50%.
